How neceph Protects Your Privacy
These six principles govern how neceph handles every piece of personal information you share with us. They summarise the full policy below — but please read all sections carefully.
Minimal Data Collection
neceph only collects personal data that is strictly necessary to provide the Services, meet our PAGCOR regulatory obligations, and verify your identity. We do not collect data beyond what is required for these purposes.
Secure Storage & Encryption
All personal data held by neceph is stored on secured servers protected by SSL encryption, access controls, and regular security audits. Payment data processed through GCash and Maya is handled under the respective providers' PCI-DSS-compliant infrastructure.
No Unauthorised Sharing
neceph does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with service providers essential to the Platform's operation and with regulatory authorities as required by Philippine law.
Your Rights Are Respected
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data held by neceph. We have clear processes in place to honour these rights promptly.
Defined Retention Periods
neceph retains personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by PAGCOR regulations and Philippine AML legislation. Data no longer needed is securely deleted or anonymised.
Breach Notification
In the unlikely event of a personal data breach affecting your information, neceph will notify affected players and report the incident to the National Privacy Commission (NPC) within the timeframes prescribed by Philippine data privacy regulations.
Philippine Data Privacy Act Compliance
This Privacy Policy is prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and relevant issuances of the National Privacy Commission (NPC). neceph is registered as a Personal Information Controller under applicable Philippine law.
01 Introduction
neceph ("we," "us," or "our") operates the online gaming platform accessible at neceph.net, offering sports betting, live casino, online slots, bingo, and fishing games to players across the Philippines. As a PAGCOR-licensed operator, neceph is required to collect and process certain personal information in order to provide these Services legally and responsibly.
This Privacy Policy applies to all personal data collected through the neceph website, account registration process, customer support interactions, payment transactions, and any other point of contact between you and the neceph platform. By registering a neceph account or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy.
This Policy should be read alongside the neceph Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into the overall agreement governing your use of the Platform.
02 Personal Data We Collect
neceph collects personal data through several channels during the course of your relationship with the Platform. The categories of data collected are described in the table below.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID details, selfie/photo for KYC | Registration & KYC verification |
| Contact Data | Email address, Philippine mobile number, residential address | Registration |
| Financial Data | GCash number, Maya account, bank account name/number (BPI, BDO, Metrobank), transaction history | Deposit & withdrawal processing |
| Account & Gaming Data | Username, login history, bet records, game activity, account balance, bonus usage | Ongoing platform use |
| Technical Data | IP address, device type, browser type, operating system, session duration | Automatic collection via cookies and server logs |
| Communications Data | Live Chat transcripts, Messenger/Viber messages, support email correspondence | When you contact neceph support |
| Responsible Gaming Data | Self-exclusion requests, deposit/loss limit settings, cooling-off activations | When you use responsible gaming tools |
2.1 Data You Provide Directly
The majority of personal data neceph holds is information you provide voluntarily during account registration, KYC submission, payment processing, and support interactions. Providing accurate and complete information is a condition of using the Platform — see the neceph Terms & Conditions for details.
2.2 Data Collected Automatically
When you access the neceph platform, certain technical data is collected automatically through server logs and cookies. This includes your IP address, device identifiers, and browsing behaviour on the Platform. This data is used for fraud prevention, security monitoring, and Platform analytics.
03 How We Use Your Personal Data
neceph uses personal data only for the purposes described in this Policy. The primary purposes for which your data is processed are as follows:
- Account Creation and Management: To register your neceph account, verify your identity, and manage your account throughout your relationship with the Platform.
- KYC and Age Verification: To comply with PAGCOR's player verification requirements and confirm that you are at least 21 years of age before permitting real-money gaming activity.
- Payment Processing: To process deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other supported Philippine payment methods in Philippine Peso (₱).
- Service Delivery: To provide access to neceph's sports betting, live casino, slots, bingo, and fishing game products, and to personalise your gaming experience where permitted.
- Regulatory Compliance: To comply with PAGCOR licensing conditions, Philippine AML legislation, and directives from the National Privacy Commission and other relevant authorities.
- Responsible Gaming: To operate the Platform's responsible gaming tools, enforce self-exclusion periods, and monitor activity for signs of problem gambling in accordance with PAGCOR requirements.
- Fraud and Security: To detect, investigate, and prevent fraud, money laundering, bonus abuse, multi-accounting, and other prohibited conduct on the neceph platform.
- Customer Support: To respond to your enquiries, resolve complaints, and maintain records of support interactions for quality assurance purposes.
- Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving the neceph platform, fixing technical issues, and developing new features.
- Marketing Communications: To send you information about neceph promotions and offers where you have provided consent. You may withdraw consent for marketing communications at any time.
04 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, neceph processes your personal data on the following legal bases:
- Contractual Necessity: Processing is necessary to fulfil the contract between you and neceph — specifically, to provide the gaming Services you have registered to use.
- Legal Obligation: Processing is required to comply with neceph's obligations under Philippine law, including PAGCOR licensing conditions, the Anti-Money Laundering Act, and the Data Privacy Act.
- Legitimate Interests: Processing is carried out for neceph's legitimate interests in preventing fraud, ensuring Platform security, and improving Services — provided these interests are not overridden by your privacy rights.
- Consent: For optional processing activities such as marketing communications and certain non-essential cookies, neceph relies on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Note on Sensitive Personal Information: Certain data collected during KYC — such as government-issued ID details — may constitute sensitive personal information under the Data Privacy Act. neceph processes this data solely for identity verification and regulatory compliance purposes, with appropriate security safeguards in place.
05 Cookies & Tracking Technologies
neceph uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that allow the Platform to recognise you across sessions, maintain your login state, and remember your preferences.
5.1 Types of Cookies Used
- Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled without affecting your ability to use neceph.
- Functional Cookies: Used to remember your preferences such as language settings and game configurations. Disabling these may reduce Platform functionality.
- Analytics Cookies: Used to collect anonymised data about how players navigate the Platform, which helps neceph identify areas for improvement. These are only activated with your consent.
- Security Cookies: Used to detect unusual access patterns, prevent account takeover attempts, and support neceph's fraud detection systems.
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into your neceph account. neceph does not use third-party advertising cookies or cross-site tracking technologies.
06 Data Sharing & Disclosure
neceph does not sell, rent, or trade your personal data to third parties. Your data may be shared in the following limited circumstances:
- Payment Service Providers: GCash, Maya, BPI, BDO, Metrobank, and other payment partners receive only the data necessary to process your deposit or withdrawal transaction.
- KYC and Identity Verification Providers: Third-party identity verification services may receive your identity documents solely for the purpose of completing the KYC process required by PAGCOR.
- Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies may receive data as required by law, court order, or regulatory directive.
- Technology and Infrastructure Providers: Cloud hosting, data storage, and Platform infrastructure providers operate under strict data processing agreements and are not permitted to use neceph player data for any purpose other than providing the contracted service.
- Fraud Prevention Networks: Anonymised or pseudonymised data may be shared with industry fraud prevention networks where necessary to detect or prevent criminal activity affecting the neceph platform.
Any third party receiving personal data from neceph is contractually bound to process that data in accordance with applicable Philippine data privacy law and neceph's data protection standards.
07 Data Retention
neceph retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:
- Active Account Data: Retained for the duration of your neceph account and for five (5) years following account closure, in accordance with PAGCOR record-keeping requirements.
- Transaction and Financial Records: Retained for a minimum of five (5) years from the date of the transaction, as required under the Philippine Anti-Money Laundering Act.
- KYC Documents: Retained for five (5) years following account closure or the last transaction date, whichever is later.
- Support Communications: Retained for three (3) years from the date of the last interaction, for complaint resolution and quality assurance purposes.
- Technical and Log Data: Retained for up to twelve (12) months, after which it is either deleted or anonymised for aggregated analytics use.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Data subject to an active legal hold or regulatory investigation will be retained until the matter is resolved, regardless of the standard retention period.
08 Data Security
neceph implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:
- SSL/TLS encryption for all data transmitted between your device and the neceph platform.
- Encryption of sensitive data at rest, including KYC documents and financial records, using industry-standard encryption protocols.
- Role-based access controls limiting internal access to personal data to authorised personnel only, on a strictly need-to-know basis.
- Regular penetration testing, vulnerability assessments, and security audits conducted by qualified information security professionals.
- Multi-factor authentication (MFA) requirements for internal systems that handle player personal data.
- Automated monitoring systems to detect and alert on unusual access patterns or potential security incidents in real time.
- A documented incident response plan that includes player notification and NPC reporting procedures in the event of a confirmed data breach.
Your Role in Security: While neceph takes all reasonable steps to secure the Platform, no online system is completely immune to risk. You play an important role in protecting your own data by keeping your neceph login credentials confidential, using a strong unique password, and reporting any suspected unauthorised account access to support immediately.
09 Your Data Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by neceph. To exercise any of these rights, contact the neceph Data Protection Officer using the details in Section 13.
Right to Access
Request a copy of the personal data neceph holds about you and information about how it is being processed.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held in your neceph account.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Right to Object
Object to processing based on legitimate interests, including direct marketing. We will cease the relevant processing unless compelling grounds exist.
Right to Portability
Request a structured, machine-readable copy of personal data you have provided to neceph, for transfer to another service provider where technically feasible.
Right re: Automated Decisions
Request human review of any significant decision made about you solely through automated processing, where such decisions produce legal or similarly significant effects.
neceph will respond to all verified data privacy requests within fifteen (15) business days of receipt. We may request proof of identity before processing a request to protect against unauthorised access to your personal data. If you are dissatisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
10 Children & Minors
The neceph platform is strictly intended for adults aged 21 years and above in accordance with Philippine law and PAGCOR regulations. neceph does not knowingly collect personal data from individuals under the age of 21.
Age verification is a mandatory step in the neceph registration process. If neceph discovers that personal data has been collected from a person under 21 years of age, the associated account will be immediately suspended, all gaming activity will be voided, and the personal data will be deleted from our systems as soon as practicable, subject to any legal hold obligations.
If you believe that a minor has registered on the neceph platform, please contact our support team immediately so that the matter can be investigated and resolved without delay.
11 Third-Party Services & Links
The neceph platform may contain references to third-party services such as GCash, Maya, and partner game providers. These third parties operate their own privacy policies and data collection practices, which are independent of neceph's Privacy Policy.
neceph is not responsible for the privacy practices of third-party service providers beyond the contractual data processing obligations we impose on them as described in Section 6. We encourage you to review the privacy policies of any third-party payment providers you use in connection with the neceph platform.
neceph does not embed third-party social media tracking pixels or advertising networks on the Platform. Any links to external resources are provided purely for informational convenience and do not constitute an endorsement by neceph.
12 Changes to This Privacy Policy
neceph reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or NPC guidance. The effective date at the top of this page will be updated whenever a material change is made.
Where a change materially affects how neceph processes your personal data, we will notify registered players via email or Platform notification prior to the change taking effect, providing a reasonable period to review the updated Policy before it applies to you.
Your continued use of the neceph platform following the effective date of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with a material change, you may request account closure in accordance with the neceph Terms & Conditions.
13 Contact & Data Protection Officer
neceph has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. If you have questions about this Privacy Policy, wish to exercise your data privacy rights, or wish to raise a data privacy concern, please contact the neceph DPO through the following channels:
neceph Data Protection Officer
For privacy enquiries: [email protected] (subject line: "Data Privacy Request")
Response time: Within 15 business days of receipt of a verified request.
Available via Live Chat, Messenger, and Viber — 24/7.
If you are not satisfied with neceph's response to a data privacy request or complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act.
We're Here to Help
Privacy matters to us as much as it matters to you. If anything in this Policy is unclear, or if you have concerns about how neceph handles your personal data, reach out to our support team any time. Protecting Filipino players' data is a core part of how neceph operates responsibly under PAGCOR regulation.
Your Data Is Safe. Your Game Is On.
neceph is a PAGCOR-licensed platform built for Filipino players who expect both great gaming and genuine data protection. Explore our games knowing your personal information is in good hands.
Must be 21 or older. PAGCOR regulated. Play responsibly.